As our valued guest (hereinafter "You"), we value your commitment to Redefine|BDL Hotels hotels.
WHAT PERSONAL INFORMATION IS COLLECTED BY RBH Hotels?
As a guest at a Redefine|BDL Hotels owned and/or managed hotel, You may be asked, at various times, to provide PI about Yourself and Your family members, such as:
We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with adult's permission.
Please make sure that Your children do not provide us with any PI without Your permission, e.g. online. If You believe Your child has submitted PI to us, please contact us so that we can delete such PI.
Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
In addition, depending on the applicable law, other data than those listed above may also be considered as sensitive data: credit card number, leisure habits, personal activities and hobbies, cultural habits, smoker/ non-smoker status, etc.
However, we may need to collect such data which may be considered as sensitive, to satisfy Your request or provide You with specific services such as specific diet or any disability access facilities. In such case, if required by applicable law, we will ask You to expressly consent that we collect and process such sensitive information.
WHEN IS MY PERSONAL INFORMATION COLLECTED?
PI may be collected in certain circumstances including without limitation as follows: Hospitality activities such as:
WHAT ARE THE PURPOSES?
We use Your PI for the following purposes:
To improve our hospitality services, including:
To improve our services, including:
To secure and improve Your use of Internet websites, including:
SHARING OF YOUR PERSONAL INFORMATION
At RBH Hotels, we wish to offer you the same level of service and hospitality across all our owned and managed properties across the UK.
To this end, subject to Your rights set forth below, we may have to share Your PI with internal or external recipients in the following ways:
The RBH Hotels estate: we may share Your PI with any RBH Hotels owned or managed entity or authorized individuals who need to access Your PI to provide You with the requested services or in the context of an action as a consequence of You providing such PI.
This may include (but is not limited to):
We may transfer Your PI to recipients, internal or external, which may be located in countries with different levels of PI protection.
Redefine|BDL Hotels takes appropriate technical and organisational measures, in accordance with local law requirements, to protect Your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password system, physical protection, etc.
You may have to enter Your credit card details to complete Your reservations; in such event, RBH Hotels uses Secure Socket Layer (SSL) technology to encrypt such PI.
ACCESS AND MODIFICATION
You have the right to access, modify or delete Your PI.
However, please note that if You object, we may in certain circumstances be unable to provide You with the service requested.
If You wish to exercise Your rights on Your PI held by a specific hotel, then You must contact the hotel directly.
To object to the processing of Your PI for marketing purposes or if You encounter any problem when exercising Your rights, You can contact the dedicated Guest Data Services department of the RBH Hotels Group, contactable on 00 44 (0) 141 419 4567 or at Guest Data Services, Central Marketing Team, RBH, 40 Brand Street, Glasgow, Scotland, United Kingdom, G51 1DG.
In the interests of protecting the privacy of all the RBH Hotels Group's guests, we will need to identify You properly prior to responding to Your request.
To this end, we may request a copy of a valid identification paper such as a current driver's license, identity card or passport.
If Your PI is not accurate, complete or up to date, please provide the Redefine|BDL Hotels Dpt. Data Privacy with Your request for correction. Any requests for correction will be dealt with as soon as practicable or in compliance with applicable law at the contact details outlined above.
QUESTIONS / CONTACT
The full name of our company is RBH Hotels UK Ltd.
We are registered in Scotland under registration number SC209059. Our registered address is 40 Brand Street, Glasgow G51 1DG. You can contact us by telephone on 0141 419 4567. Our VAT number is 100 1077 91.